Account and access
Get help with login, profile settings, notification controls, and account changes.
Support
Help for a calmer Cozypal experience
Find practical help for AI match recommendations, agent handoff, account access, safety reporting, and privacy questions. We keep support clear, human, and easy to act on.
Email us with the account email, a short description, and screenshots if they help explain the issue.
hello@cozypal.chat
AI social agent
Learn how to review suggestions, pause your agent, take over chats, and adjust your preferences.
Safety and reports
Report suspicious behavior, uncomfortable messages, impersonation, or safety concerns.
Privacy questions
Ask about data access, deletion requests, recommendation signals, and AI-assisted processing.
Before you contact us
Three details help us solve things faster.
Tell us the action you were taking, such as reviewing matches, using chat, or changing a setting.
Share the page, feature, device type, and app version if you know it.
Describe what you thought should happen, so we can compare it with the actual behavior.
Terms
Terms & Conditions
The rules for using Cozypal, including AI-assisted features and user responsibilities.
Privacy Privacy PolicyHow Cozypal handles information, matching signals, AI support, and user choices.
Safety Children's Safety PolicyHow we approach age safety, reporting, review workflows, and guardian concerns.
Quick answers
Common support questions
Can I pause my AI agent?
Yes. Cozypal is designed so you can pause AI help, review suggestions, and take over when a conversation matters.
How do I report a safety concern?
Email hello@cozypal.chat with the relevant account, conversation context, and screenshots if available. Urgent safety reports are reviewed first.
Can I ask for my data to be deleted?
Yes. Send a request from the email connected to your account and we will guide you through the deletion process.